Terms and Conditions

Damaged or Defective Tires

• Full Refund or Exchange is available for tires that are damaged or defective upon delivery.

• Customers must report damage within 48 hours of receiving the tires.

• Tires must be unused and unmounted.

Process:

• Submit photos of the damaged tires and proof of purchase.

• Upon approval, the tires will be exchanged or refunded at no cost to the customer.

Incorrect Tire Purchases

• Restocking Fee: A 15% restocking fee applies to all returns or exchanges for incorrect tire sizes or types ordered by the customer.

• Tires must be returned within 7 days of delivery.

• Tires must be in original condition, unused, and unmounted.

Process:

• Customers are responsible for return shipping costs.

• Refunds (minus the restocking fee) will be issued once the tires are inspected and verified in acceptable condition.

Non-Refundable Conditions

• Tires that have been mounted, driven on, or show signs of wear are not eligible for return or exchange.

Contact for Returns/Exchanges

• Email: sales@treadxpress.com